What's New for CI360 in May 2026

[ECLee_SAS]

SAS Customer Intelligence 360 releases operate on a continuous delivery model that allows for a more scalable, phased approach to feature deployment. Accordingly, these release notes are updated several times a month. Check them regularly.

Unless otherwise specified, the features listed below are General Availability. Features that are released as Limited Availability and Release Preview are indicated. For more information about release levels, see Phased Releases for SAS Customer Intelligence 360.

Access to the features listed here depends on your role, license, and the release phase. Contact your SAS representative if you have questions about a feature’s availability. For a full list of new features in SAS Customer Intelligence 360, see What's New.

The May 2026 release of SAS Customer Intelligence 360 includes the following new features and enhancements.

May 20

• UDM Schema 21: The Unified Data Model (UDM) is updated for the release of schema 21. Schema 21 contains enhancements for these features:
  
  
  • a new table to support decisioning events
  • a new table to record addressable mobile devices
  • enhancements to journey tables to record success criteria for audiences
  • updates to the SMS opt-out tables to record the source of an opt-out request
  
  For more information, see the Updates for Schema 21 in the UDM for SAS Customer Intelligence 360 community topic.
  
  
• Segment Maps (Release Preview): You can now save a segment map in Ready or Designing state even if it contains incomplete nodes. However, any segment map that is in the Ready status is moved back to Designing after the save.
  
  With this change, you can also save incomplete Criteria nodes that do not contain any criteria.
  
  The behavior of a published segment map remains the same: You can save a published segment map only if all its nodes are complete.

May 13

• General Settings: The updated toolbars for items in General Settings are now available in the production tenant for all customers.
• REST API for Segment Maps: The Marketing Design API now enables you to request summary information for a collection of segment maps and information for a specific segment map. For more information, see Marketing Design API in SAS Customer Intelligence 360: Programming Interfaces.

May 6

• General Settings (Release Preview): The toolbars for items in General Settings have been updated to improve the user experience. The functionality remains the same. You might notice minor UI modifications.
• Custom Properties: The new Property Groups section under Custom Property Management is now available in the production tenant for all customers.