Learn SAS Customer Intelligence 360 with free tutorials and trainings Ready to make the best decision for every customer interaction? The following SAS Customer Intelligence 360 resources are a good place to start. Whether you're just getting started or want to add new skills, SAS offers a variety of free tutorials and other training options. In this post I’m going to give you an overview how to get access to these learning options.   SAS Learning Center To access an overview of the free tutorials and training options is just to visit the SAS Learning Center on the website and navigate to the SAS Customer Intelligence 360 section.   Customer Intelligence 360 Learning Center   Follow the next steps to navigate and find the path to the Learning Centers: Open the SAS Website www.sas.com Select Learn in the top menu banner (step 1) Select Learn SAS at the top left of the option window (step 2) to open the SAS Learn page. Learn SAS Menu   You reached now the main SAS Learn Page. Alternatively to Step 1-3 you can bookmark this page with the deep link www.sas.com/learn The Select one drop down button on this page provides a link to the different Learning Centers for different products.                   SAS Learn Page     Chose the Learning Center for “SAS Customer Intelligence 360” from the “Select one” drop down to open the CI360 Learning Center Page. The page can be also reached via the deep link https://support.sas.com/en/software/customer-intelligence-360.html On the Learn Customer Intelligence 360 Page you have 5 options to get started with CI. Click on the tile you like to open:   GET STARTED CONNECT TUTORIALS TRAINING DOCUMENTATION     Learn SAS Customer Intelligence 360       (1) Get started Click on the “Get started” tile. Or use this link: https://support.sas.com/en/software/customer-intelligence-360.html#gettingstarted Get started   On this “Get started” area you can find some “CI360 Overview” videos and the “Learn the Basics” section with a selection of useful links to tutorials.   (2) Connect Click on the “Connect” tile. Or use this link: https://support.sas.com/en/software/customer-intelligence-360.html#stayconnected     Stay connected   If you would like to be a part of the community for SAS Customer Intelligence 360, SAS offers a variety of ways for you to interact with users and experts. You can find the links to the Blogs, Communities and events inside this section or just click here:   Join the Community Read the blogs Join a user group Attend an event   (3) Tutorials Click on the “Tutorials” tile. Or use this link: https://support.sas.com/en/software/customer-intelligence-360.html#freetutorials       CI360 Tutorials   Browse the library of free SAS Customer Intelligence 360 tutorials. Learn something new and sharpen your skills. On this page you will find a huge variety of featured tutorials. You want more tutorials – please use this link to the complete Tutorial Page section inside the Documentation for CI360.      (4) Training Courses Click on the “Training courses” tile. Or use this link: https://support.sas.com/en/software/customer-intelligence-360.html#training-books       Training Courses   SAS offers 3 different eLearning courses for CI360 Discover, Engage or Plan. ·        SAS 360 Discover: Data Collection Settings and Rules ·        SAS 360 Engage: Delivering Targeted and Personalized Digital Content ·        SAS 360 Plan   All Customer Intelligence Trainings can also be found on the Training Page   (4) Documentation Click on the “Documentation” tile. Or use this link: https://support.sas.com/en/software/customer-intelligence-360.html#documentation       Documentation   Find user's guides and other technical documentation for SAS Customer Intelligence 360.       Enter Access Key - or contact SAS Technical Support   Please note: The documentation is for SAS Customers only and you need an access key to open the documentation page. Customers can get the access key from Technical Support. They will verify that they are a customer and then provide the key. When you try to access the documentation from the web, the Enter Access Key pop-up window displays. That pop-up window includes a link to Tech Support link.   ... View more

          Missing users in CI360 User Roles menu? Why some users are not visible in the CI360 user role settings and how to display them.   Since last year it is has been possible to assign certain rights and roles to a user directly in CI360.   To manage this as an administrator, you need to open CI360 and go to the menu General Settings -> Users (User Roles).   In this section all user roles for the existing CI360 users can be managed. You just need to select one or multiple Users from the list, click on EDIT and select the required Roles (see current CI360 Documentation > User Roles).   But for some reason it may happen that the required user is not displayed at all in the User Roles Administration list. Why does this happen? And how can you change it?       Required User is missing inside the User Roles     Check SAS Cloud Profile Roles: To understand this behavior, you need to know that CI360 distinguishes between “SAS user” and “SAS administrator”. This basic distinction is assigned when the SAS Profile is created in the SAS Cloud. If you are missing a User inside the User Roles Management Section inside CI360 it is very likely this SAS Profile is set up as an SAS Administrator and not as a SAS User. In this case, this user will not be displayed in the list of user roles because he or she is a SAS admin and therefore all roles have already been assigned via the SAS Profile! The user role management is (like the name says) only for users - not for administrators.   To check this and change it if necessary, a SAS Administrator must log into the SAS Cloud:   Go to https://cloud.sas.com/appcentral/users and log in Go to the ‘Users’ Menu Search for the requested User and click on it. The User and his assigned Roles were shown.   SAS User Roles.   If the selected user has the role “SAS Administrator” and “SAS User”, he cannot be assigned any other roles in CI360. He therefore this name not show up in the User Roles administration. If you like to change this, click on Edit and uncheck SAS administrator role and click OK.   SAS user only   The user is now no longer an SAS administrator. Change User Roles in CI360 Go back into CI360 - General Settings -> Users (User Roles).   The missing User is now shown in the list of Users. He can be selected and assigned to all CI360 User Roles.   User is shown in the User Roles Management       User Roles ... View more