Learn CI 360 Discover, Engage and Plan with free tutorials and other training options
Learn SAS Customer Intelligence 360 with free tutorials and trainings
Ready to make the best decision for every customer interaction? The following SAS Customer Intelligence 360 resources are a good place to start. Whether you're just getting started or want to add new skills, SAS offers a variety of free tutorials and other training options. In this post I’m going to give you an overview how to get access to these learning options.
SAS Learning Center
To access an overview of the free tutorials and training options is just to visit the SAS Learning Center on the website and navigate to the SAS Customer Intelligence 360 section.
Customer Intelligence 360 Learning Center
Follow the next steps to navigate and find the path to the Learning Centers:
- Open the SAS Website www.sas.com
- Select Learn in the top menu banner (step 1)
- Select Learn SAS at the top left of the option window (step 2) to open the SAS Learn page.
Learn SAS Menu
You reached now the main SAS Learn Page. - Alternatively to Step 1-3 you can bookmark this page with the deep link www.sas.com/learn
The Select one drop down button on this page provides a link to the different Learning Centers for different products.
SAS Learn Page
- Chose the Learning Center for “SAS Customer Intelligence 360” from the “Select one” drop down to open the CI360 Learning Center Page.
The page can be also reached via the deep link https://support.sas.com/en/software/customer-intelligence-360.html - On the Learn Customer Intelligence 360 Page you have 5 options to get started with CI. Click on the tile you like to open:
- GET STARTED
- CONNECT
- TUTORIALS
- TRAINING
- DOCUMENTATION
Learn SAS Customer Intelligence 360
(1) Get started
Click on the “Get started” tile. Or use this link:
https://support.sas.com/en/software/customer-intelligence-360.html#gettingstarted
Get started
On this “Get started” area you can find some “CI360 Overview” videos and the “Learn the Basics” section with a selection of useful links to tutorials.
(2) Connect
Click on the “Connect” tile. Or use this link:
https://support.sas.com/en/software/customer-intelligence-360.html#stayconnected
If you would like to be a part of the community for SAS Customer Intelligence 360, SAS offers a variety of ways for you to interact with users and experts. You can find the links to the Blogs, Communities and events inside this section or just click here:
(3) Tutorials
Click on the “Tutorials” tile. Or use this link:
https://support.sas.com/en/software/customer-intelligence-360.html#freetutorials
CI360 Tutorials
Browse the library of free SAS Customer Intelligence 360 tutorials. Learn something new and sharpen your skills. On this page you will find a huge variety of featured tutorials.
You want more tutorials – please use this link to the complete Tutorial Page section inside the Documentation for CI360.
(4) Training Courses
Click on the “Training courses” tile. Or use this link:
https://support.sas.com/en/software/customer-intelligence-360.html#training-books
Training Courses
SAS offers 3 different eLearning courses for CI360 Discover, Engage or Plan.
· SAS 360 Discover: Data Collection Settings and Rules
· SAS 360 Engage: Delivering Targeted and Personalized Digital Content
All Customer Intelligence Trainings can also be found on the Training Page
(4) Documentation
Click on the “Documentation” tile. Or use this link:
https://support.sas.com/en/software/customer-intelligence-360.html#documentation
Documentation
Find user's guides and other technical documentation for SAS Customer Intelligence 360.
Enter Access Key - or contact SAS Technical Support
Please note: The documentation is for SAS Customers only and you need an access key to open the documentation page.
Customers can get the access key from Technical Support. They will verify that they are a customer and then provide the key. When you try to access the documentation from the web, the Enter Access Key pop-up window displays. That pop-up window includes a link to Tech Support link.
