Thank you for your enquiry. There is a lot of free documentation available for the cpm 8.4 product set on http://support.sas.com Any formal training on this topic can be done via mentoring services Learn more about our mentoring services and how to request a price quote. https://www.sas.com/en_us/training/courses/learning-formats/sas-mentoring-services.geo.html For contact information, we’d recommend pointing to the contact us pages. https://www.sas.com/en_us/contact.geo.html Regards Elizabeth Kyriacou Business Operation Specialist Risk, Fraud and Compliance Solutions www.sas.com/fraudfinancialcrime SAS® … THE POWER TO KNOW®  ... View more

Hi there, Please open tech support track to assist with the issues being encountered.  https://www.sas.com/en_us/contact/technical-support.html Regards Elizabeth Kyriacou www.sas.com/fraudfinancialcrime ... View more

@sandeep_reddy ,   A quick check of the SAS.com website and it looks to me like ECM on 9.4m3 was released in around 2015, and was put on Limited Support about 2 years ago. Java 8 is supported for ECM or m3, and I was able to find a SAS note to that effect.  SAS Usage Note 56203   It states that Java 8 is not supported until 9.4m6.  That likely means that your ECM instance on 9.4m3 was not written to work with Java 8, nor tested against it.  I suspect that is why it is giving you trouble.   Additionally, I would say that if you change your SOLR and encounter issues it could mean your ECM is unsupported.  Most people use ECM for fraud case management of Anti-Money Laundering (AML) use cases.  I do know that if you are using AML I believe you could potentially upgrade to the AML 7.1 version.  Is it possible you could upgrade?  AML 7.1 Installation Note 66795    If using that version of SOLR is a priority then an upgrade is the only supported option I can think of for you at this time.  If it is not an AML use case, you might consider looking at SAS Visual Investigator on Viya as many fraud case management customers have moved to that software.  I'm also certain tech support can guide you to the correct answer as well. 😉  Good Luck! ... View more

Hi Liz,   thanks for clarifications so far. Regardless of hotfix documentation, what I am actually looking for is a documentation that further describes the ootb values (not columns) provided in transaction types of SAS AML Solution. So far I assume that there is no such document this is why I can't find it   Kind Regards, A ... View more

Hi ElizabethKyria,   Thanks for the suggestion, though I couldn't find the location or macro definition for fcf_get_app_property_value, but there's a similar kind of macro is available under  \sashome\SASFoundation\9.4\casemgmtmva\ucmacros called as ecm_get_app_property_value.   I believe the fcf_get_app would be having mostly similar definition like the other, so I managed my work by taking the definition of the same and customized as required.   Thanks a lot for your quick response. ... View more

Hi there,   I would advise you open a tech support track to assist with your question, here is the link to opening: https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Elizabeth Kyriacou ... View more

Hi Mohammed,   I would advise you open a tech support track to assist with your question, here is the link to opening: https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Elizabeth Kyriacou   ... View more

Hi Brian,   Please open a tech support track to assist with your question below, see link here - https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Liz   Elizabeth Kyriacou Business Operation Specialist Fraud & Security Intelligence Division Tel: + 44 (0)1628 490859 ▪ Mobile: + +44 (774) 1241863▪ elizabeth.kyriacou@sas.com SAS ▪ 7 th Floor 199 Bishopsgate ▪ London, EC2M 3TY www.sas.com/fraudfinancialcrime SAS® … THE POWER TO KNOW® ... View more

Hi Rama   Please open a tech support track to assist with your question below, see link here - https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Liz   Elizabeth Kyriacou Business Operation Specialist Fraud & Security Intelligence Division Tel: + 44 (0)1628 490859 ▪ Mobile: + +44 (774) 1241863▪ elizabeth.kyriacou@sas.com SAS ▪ 7 th Floor 199 Bishopsgate ▪ London, EC2M 3TY www.sas.com/fraudfinancialcrime SAS® … THE POWER TO KNOW® ... View more

Hi @jmac @ElizabethKyria . I've provided my track number there. Is there anyway that we can improve the performance of this? ... View more

Hi Akshay   Apologies on the delay of responding to this. If this has yet to be answered for you, can you please open a technical support track via this link? - https://support.sas.com/en/technical-support.html#contact-technical-support   Kind regards Liz   Elizabeth Kyriacou Business Operation Specialist Fraud & Security Intelligence Division Tel: + 44 (0)1628 490859 ▪ Mobile: + +44 (774) 1241863▪ elizabeth.kyriacou@sas.com SAS ▪ 7 th Floor 199 Bishopsgate ▪ London, EC2M 3TY www.sas.com/fraudfinancialcrime SAS® … THE POWER TO KNOW® ... View more