SAS Case Management 6.3 - Task is assigned to another user

[jetpangan]

Users in the SAS Enterprise Case Management is encountering issues in their workflow saying: Task is assigned to another user and is unable to edit their workflow. 

This has been observed whenever there are slowdowns in the Web Application. 

Not sure if there is a fix for this in Version 6.3. I only saw a similar issue in ECM Version 2.3 but fixed in 3.1 in the SAS Support Page. 

[ElizabethKyria]

Hi there,

Please open tech support track to assist with the issues being encountered.  https://www.sas.com/en_us/contact/technical-support.html

Regards

Elizabeth Kyriacou

www.sas.com/fraudfinancialcrime