Thank you for your enquiry. There is a lot of free documentation available for the cpm 8.4 product set on http://support.sas.com Any formal training on this topic can be done via mentoring services Learn more about our mentoring services and how to request a price quote. https://www.sas.com/en_us/training/courses/learning-formats/sas-mentoring-services.geo.html For contact information, we’d recommend pointing to the contact us pages. https://www.sas.com/en_us/contact.geo.html Regards Elizabeth Kyriacou Business Operation Specialist Risk, Fraud and Compliance Solutions www.sas.com/fraudfinancialcrime SAS® … THE POWER TO KNOW®  ... View more

Hi there, Please open tech support track to assist with the issues being encountered.  https://www.sas.com/en_us/contact/technical-support.html Regards Elizabeth Kyriacou www.sas.com/fraudfinancialcrime ... View more

Hi there   In relation to your ECM issue on 9.4, I've been advised that you need to open a tech support track to assist with your question, see link here - https://support.sas.com/en/technical-support/contact-sas.html#2f350546-5bf0-4b6e-8c04-11fa1bb1a29f   Kind regards  Elizabeth Kyriacou  ... View more

Hi there,   Thanks for supplying the track number, it appears to be closed, however as you have further requests for help relating to the hotfix documentation, the track process is the best approach. You can reply to the current track you have and a new one will be opened.    Hope this helps.   Regards Liz  ... View more

Hi there,   Can you please supply me with the track number?   Kind regards Liz  ... View more

Hi there   Apologies for the delay in responding, I've been advised that you'd need to open a tech support track to assist with your question, see link here - https://support.sas.com/en/technical-support/contact-sas.html#2f350546-5bf0-4b6e-8c04-11fa1bb1a29f   Kind regards  Elizabeth Kyriacou  ... View more

Hi there,   I would advise you open a tech support track to assist with your question, here is the link to opening: https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Elizabeth Kyriacou ... View more

Hi there,   I would advise you open a tech support track to assist with your question, here is the link to opening: https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Elizabeth Kyriacou ... View more

Hi Mohammed,   I would advise you open a tech support track to assist with your question, here is the link to opening: https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Elizabeth Kyriacou   ... View more

Hi Brian,   Please open a tech support track to assist with your question below, see link here - https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Liz   Elizabeth Kyriacou Business Operation Specialist Fraud & Security Intelligence Division Tel: + 44 (0)1628 490859 ▪ Mobile: + +44 (774) 1241863▪ elizabeth.kyriacou@sas.com SAS ▪ 7 th Floor 199 Bishopsgate ▪ London, EC2M 3TY www.sas.com/fraudfinancialcrime SAS® … THE POWER TO KNOW® ... View more

Hi Rama   Please open a tech support track to assist with your question below, see link here - https://support.sas.com/en/technical-support/contact-sas.html   Kind regards Liz   Elizabeth Kyriacou Business Operation Specialist Fraud & Security Intelligence Division Tel: + 44 (0)1628 490859 ▪ Mobile: + +44 (774) 1241863▪ elizabeth.kyriacou@sas.com SAS ▪ 7 th Floor 199 Bishopsgate ▪ London, EC2M 3TY www.sas.com/fraudfinancialcrime SAS® … THE POWER TO KNOW® ... View more

Hi there   Many thanks for clarifying, the appropriate resource from SAS should be assting with this shortly, however, if you are not getting the advice you need quickly enough, SAS Technical Support can also help!   Here is a link to opening a support track: https://support.sas.com/en/technical-support/contact-sas.html   Regards Liz     ... View more