The deployment backup is failing in our SAS 9.4 M6 environment (OS: AIX). This is the only error in the log: 2024-04-23 14:40:48,770 [tomcat-http--17] ERROR [sasadm] com.sas.svcs.backup.spi.BackupServiceImpl - The backup failed When I enabled debug logging, I saw some additional details: 2024-04-23 14:39:14,524 [executor-1] INFO  [sasadm] com.sas.svcs.backup.dao.BackupServerHelperDAO - Received Status code: FAIL 2024-04-23 14:39:14,524 [executor-1] DEBUG [sasadm] com.sas.svcs.backup.dao.BackupServerHelperDAO - Log file path: /opt/sas/config/Lev3/Backup/Logs/2024-04-23T11_03_58/backup/ConfigDir I checked the log inside ../ConfigDir. This is the error message: 2024-04-23 14:39:11,979 [main] ERROR com.sas.svcs.backup.server.BackupDriver - An exception while running the BackupServer executable, Exiting..... : SAS configuration directory backed failed. Error Code: 999, Stack Trace: SAS configuration directory backed failed., java.lang.OutOfMemoryError: Java heap spacecom.sas.apps.content.migration.core.ContentMigrationAdapter.migrateContents(ContentMigrationAdapter.java:21) com.sas.svcs.backup.server.handler.LevconfigBackupHandler.execute(LevconfigBackupHandler.java:254)... I tried increasing the jvm values for SASServer1_1 from Xmx4096m and Xms1024m to Xmx8192m and Xms4096m . But it did not resolve the issue. Anyone has any idea how to resolve this? The ../ConfigDir is in the compute server. Should I increase java heap space in compute? Thanks in advance! ... View more

We recently started using SAS 9.4M8 and trying to read user’s name in the Web Report Studio logs with %u in the <SASConfig>\Web\Common\ LogConfig\SASWebReportStudio4. 4-log4j.xml , but it looks encrypted. I can see that the log4j framework has changed in SAS 9.4M8. Is there any way of modifying the log4j.xml file to make the user’s name appear in the logs like how it was in the previous maintenance releases? This is the pattern I'm using: [WRS] %-5p [%t] %d{ISO8601} [%s:%u] %c{4} - %m%n In place of [%s:%u], it appears like this:  [%s:fd998900-cf13-11ee-b5ec- 005056a787a5]   ... View more

Our environment manager is configured for https under a specific port (7445) which is open for connections. The environment manager server process starts without any issues, there are no errors in server or wrapper logs, but it does not listen on the port (which we verified with netstat) and we cannot access the application. The ssl certificate also looks good, so I am unsure where the issue is. Please let me know if anyone has any idea on where this issue could be happening.    This is on SAS Grid 9.4M6 and the OS is AIX.   Thanks in advance! ... View more

When our customer tries to read an sql database that has latin1 characters, in sas (with utf-8 session encoding), it displays question mark in place of those characters. I suggested this https://communities.sas.com/t5/SAS-Communities-Library/Change-Encoding-using-SAS-Enterprise-Guide-Windowing-Environment/ta-p/597621 but it did not help. Anyone has any idea how we can resolve this? Thank you in advance.   data xxxx;   set xxxx;   where xx like '%ë%'; run; ... View more