SAS Mobile BI - can´t connect to a server

[Traskac]

Hello,

I would like to use the SAS Mobile BI (android version 7.32) and connect it to our (virtual) server, where SAS VA is running (version 7.3).

But even when I provided correct IP adress and port number, the connection was not established. There is a, for 1-2 minutes, a screen with the text "Checking information about the server"  and after that a message "an unexpected service error was encountered while attempting to fulfill the request" is shown.

Can you please tell me what the problem is?

Thank you.

[Explore_SAS]

your device is in the same network in which your SAS environment is set up ?

[Traskac]

Hello,

Thanks for your answer. Yes, my device is in the same network, directly or via VPN, still the same problem.

[muralinori_sas]

Hi 

Few things to check:  

*  If you are in a intranet of the VA environment,  you can try connecting to VA by entering the credentials.  

*  If you are not on the intranet,  you can use VPN to the VA server and then use the app to connect to the VA.   

*  Check the port number.  are you using the correct port number? 

*  Check if the server is set to SSL.  if so, you need to enable "Secure connection" and provide the correct port number.  

*  Is the Blacklist enabled on the VA server?  is your device blacklisted?   you can verify using the Admin "Device management".  

* Try connecting to another VA environment,  if you have access.  Just to verify if the issue is with this VA environment.  

* Do you have any iOS device?  if so,  you can try from that.  

If you still have difficulty in connecting,  I encourage to enter a Tech support track or call Tech support.  

Regards

Murali Nori 

[Traskac]

Hello,

Thanks for your complex answer.

I tried connected via company Wi-Fi and via VPN on my (android) mobile phone, but it´s the same problem. I don´t have any iOS device, so I can´t try it. Also I don´t have acces to another VA environment.

Server is not using SSL connection and there is no blacklist enabled.

But the port number...I found out that it could be blocked on our server for external connection or something like that. I have to ask our IT department if this is true.

[Traskac · Accepted solution]

Hello,

So, the problem is solved. It was really because of a blocked port on a host server for inbound connections. My mistake that I did not realize it at the beginning.

But thanks for replies, I appreciate it.