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miki7
Obsidian | Level 7

Dear SAS communities,

we use campaign in CIStudio with channel

SAS Digital Marketing 6.4
Where is available to track clickthroughs from emails hypertext links - using table called resp0_xxx (where xxx is some sort of has for campaign executed as far i know)
 
Every clickthrough is counted like a charm except those that are clicked from MS Outlook.
 
Message is succesfully sent and received. 
 
ClickThrough works -> User gets to desired page.
 
Unfortunately, it does not appear as new record in previously mentioned table resp0_xxx, so our campaign workers are not available to determine whether it was clicked or not. 
 
In other Clients/Browsers was everything OK.
 
Last hotfix we installed was: U55013 - We use separate nodes for CM and DM server, both views of registry are attached to this question.

http://ftp.sas.com/techsup/download/hotfix/HF2/U/U55/U55013/xx/lax/U55013la.html

 
Thank you for your help!
Michal
1 REPLY 1
suksma
SAS Employee

Hi there,

 

This is likely to be getting blocked by MS Outlook, if the same link works with other email clients. 

 

Please open a track with SAS Technical Support if you need further help.

 

Thanks and best regards!

How to improve email deliverability

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