How to add a new communication channel code in SAS CI Studio

[UshaLatha]

Hi All,

Currently, my client is using few channel codes such as (Email, Direct mail, SMS etc). I need to add a new channel code for mobile (APP). I couldn't find a way in CI studio to add the channel. Help me resolve this.

Thanks,

Usha

[pcapazzi]

The SAS CI Marketing Automation Admin Guide for v6.5 has a section for Adding Channels. It appears you can only add channels by command line (pg. 166). CI Studio itself only allows an administrator to hide and show channels.

http://support.sas.com/documentation/solutions/ci/index.html

[UshaLatha]

I am not able to access this document. Does it require special authorization? please let me know

[pcapazzi · Accepted solution]

Contact your Admin to see if they have the credentials or if they can locate the User and Admin Guide for you. Otherwise you should contact your Account Manager regarding access to the documents. I think it'd be in your best interest to getting the User and Admin Guides for your version.
Here is an example of the command.



"C:\Program Files\SASHome\SASCustomerIntelligenceUtilities\6.5\sasciutils_console.exe" -addChannel -userid MyUserId -password MyPassword -utilitylogfile c:/tmp/channel.log -code D2D -name "Door to Door Solicitation" -skipcdm

The command takes the following arguments:


-addchannel

specifies the Add Channels utility.

-userid

is the user ID of the account that is used to execute the utility. This user ID must have Write access to all of the business contexts that are created on the system. The sascisvc@saspw ID has this permission.

-password

is the password for the user ID.

-utilitylogfile

specifies the location to which error messages and success messages are logged. If you specify a directory path, all directories in the path must exist before you execute the utility.

-code

is the channel code of the channel to be added. The code must be 1 to 3 characters in length. It must not begin with an underscore (_). The code cannot include leading or trailing blank spaces, forward slash (/) characters, backslash (\) characters, or any control characters.

-name

is the new name to assign to the channel code. If the name contains spaces, it must be enclosed in double quotation marks. The length of the name that you provide must be between 1 and 30 characters. Names cannot include leading or trailing blank spaces, forward slash (/) characters, backslash (\) characters, or any control characters.

-skipcdm

indicates that the new channel definition should not be published to the common data model.
The channel is created in metadata, but no attempt is made to publish the channel to the common data model. Use this option if you have several business contexts and if one or more of the associated common data models is not accessible when you execute the Add Channels utility. This channel should not be used in campaigns until the channel can be published to the common data model.
If you do not use this option, and if one or more of the common data models is not accessible, publish failures will occur when you execute the Add Channels utility. The channel is added to the metadata but it is not published to the common data models that are not accessible. If errors occur, check the SASCustIntelCore6.5.log and the Stored Process Server logs for more details.

[UshaLatha]

Thank you