BookmarkSubscribeRSS Feed
🔒 This topic is solved and locked. Need further help from the community? Please sign in and ask a new question.
japsas100
Pyrite | Level 9

Hi All, 

 

I am unable to open the SAS VA hub page after root the linux server. I alredy started the sas services. I am able to connect sas EG to sas serves.

 

SAS Web Infrastructure Data Server is UP
SAS Metadata Server 1 is UP
SAS Object Spawner 1 is UP
SAS DIP Job Runner 1 is UP
SAS Information Retrieval Studio Server is UP
SAS JMS Broker is UP
SAS Cache Locator Service ins_41415 is UP
SAS Web Server is NOT up
SAS Web App Server SASServer1_1 is UP
SAS Environment Manager is UP
SAS Environment Manager Agent is UP

 

please advise?

1 ACCEPTED SOLUTION

Accepted Solutions
JuanS_OCS
Amethyst | Level 16

Hello @japsas100,

 

indeed, as @AnandVyas mentioned, we need to focus on "SAS Web Server is NOT up".

For now, you can stop the middle tier services with ./sas.server.mid stop.

 

I would recommend also to archive and delete the logs under Web/WebServer/logs, then you can start the web server/httpd (only) with Web/WebServer/bin/httpdctl start.

 

Once you do this, try http/s://yourserver.com[:port] (without /SASVisualAnalytics) and check if there is any error. You could also check Web/WebServer/logs/error_xxxxxxx.log. This should give you more details which most of them can be follwed up with Google search (don't forget, this is a normal httpd service), or SAS Technical Support.

 

FYI: the errors on the httpd service normally come from problems on the network or a misconfiguration on conf/httpd.conf, sas.conf or conf/extra/httpd-ssl.conf.

 

After each iteration of start - fix/change - stop, I recommend you, for readibility, to archive (important) and delete the logs.


And when you are finished, you can start the middle tier services with ./sas.server.mid start, or just restart all the sas services with ./sas.servers restart

View solution in original post

3 REPLIES 3
AndrewHowell
Moderator

[This sounds more like a Tech Support question than a Communities discussion, BTW.]

 

Some questions to help pinpoint the issue:

  • Do you have all mid-tier apps (including VA) installed in the one WebApp Server SASServer1_1? (If so, curious wny?)
  • Can you start other WebApps (Stored Process Web Application, SAS Studio, etc)?
  • Can you at least access the Web Server home page?

Compare your list of "UP" servers/services against those listed in the $SASCONFIG/Lev1/Documents folder. (This will also show you the location of the log files you'll need to examine.)

AnandVyas
Ammonite | Level 13
SAS Cache Locator Service ins_41415 is UP
SAS Web Server is NOT up
SAS Web App Server SASServer1_1 is UP

Above clearly shows SAS WebServer is NOT UP, could you please verify if it's UP or not?

Thanks,
Anand!
JuanS_OCS
Amethyst | Level 16

Hello @japsas100,

 

indeed, as @AnandVyas mentioned, we need to focus on "SAS Web Server is NOT up".

For now, you can stop the middle tier services with ./sas.server.mid stop.

 

I would recommend also to archive and delete the logs under Web/WebServer/logs, then you can start the web server/httpd (only) with Web/WebServer/bin/httpdctl start.

 

Once you do this, try http/s://yourserver.com[:port] (without /SASVisualAnalytics) and check if there is any error. You could also check Web/WebServer/logs/error_xxxxxxx.log. This should give you more details which most of them can be follwed up with Google search (don't forget, this is a normal httpd service), or SAS Technical Support.

 

FYI: the errors on the httpd service normally come from problems on the network or a misconfiguration on conf/httpd.conf, sas.conf or conf/extra/httpd-ssl.conf.

 

After each iteration of start - fix/change - stop, I recommend you, for readibility, to archive (important) and delete the logs.


And when you are finished, you can start the middle tier services with ./sas.server.mid start, or just restart all the sas services with ./sas.servers restart

suga badge.PNGThe SAS Users Group for Administrators (SUGA) is open to all SAS administrators and architects who install, update, manage or maintain a SAS deployment. 

Join SUGA 

Get Started with SAS Information Catalog in SAS Viya

SAS technical trainer Erin Winters shows you how to explore assets, create new data discovery agents, schedule data discovery agents, and much more.

Find more tutorials on the SAS Users YouTube channel.

Discussion stats
  • 3 replies
  • 2183 views
  • 1 like
  • 4 in conversation