@atul1 - If you haven't already, I would suggest opening a case so that Technical Support can assist you further with this issue. https://support.sas.com/en/technical-support.html  ... View more

What version of Visual Analytics are you using? You said it works on single tenant, so does that mean the system where it fails is multi-tenant? ... View more

@sierragb - One other thing I discovered that you could try. In the Options for the decision tree, under Model Display, change the layout to Stack.      This will place the 4 visuals into a stack container, which shows them each individually rather than all in one shot. If you do this and then select Save Image, it will show only the decision tree (or whichever visual you have displayed in the stack at the time).    Note that it will include the labels/tabs for switching between the visuals in the stack, but it still only focuses on one object at a time.    Example:     ... View more

I do not think you can isolate just the decision tree using the Save Image or Print Object options in Visual Analytics. I would suggest using a screenshot tool such as Snipping Tool to take a screenshot of just the decision tree, or you can use the Save Image option and then crop the image to remove the other visuals. ... View more

I believe you need to create the calculation as an aggregated measure so that you are calculating the percentage of the aggregated (summed) data for each date.   You can create the calculation like below. Replace MPG(City) and MPG(Highway) with your variables. Let me know if that works.     ... View more

It looks like they have the correct capabilities to view reports, but they also need to have the correct permissions on the data to be able to see the report.   This documentation explains what permissions are needed to accomplish various tasks, including viewing reports:  SAS Visual Analytics 7.5 Administration: Permissions by Task    Specifically, they need to have ReadMetadata and Read permission on the table used in the report. See the first row on the table below.   ... View more

This behavior is specific to the Modern (HTML) version of Report Viewer in SAS Visual Analytics 7.3 and is actually working as expected. In this version of Report Viewer, the animation bar automatically fades away so that the legend and other labels can be displayed.    The Classic (Flash) version of Report Viewer will behave the same way as the Report Designer. If you prefer this, I suggest changing your default appearance setting to the Classic version of Report Viewer.   This behavior has been improved slightly in Visual Analytics 7.4. The animation bar will remain visible if your cursor is placed over the bar. If you move your cursor, however, the bar will still fade.    I hope this helps! ... View more