Hi there,
regarding your concern with the Tech Support level your company has:
As SAS customer, you can contact SAS Tech Support at any time. There are different support level offerings,
however, you do get full support!
I'd contact them as I believe they will be abe to help you.
You can call them at 1-800-727-0025, or, open a track online: http://support.sas.com/ctx/supportform/createForm
Hope this helps!
Best,
Anja
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