We are experiencing numerous reporting server failures of 6-8 times a day requiring us to restart the reporting server. We are having a hard time determining what is causing this failure is. When looking through the logs, I did see this message though:
Error gathering metadata information for custom - Table Metadata may be incomplete - DataQueryException: Unable to access
[80a8b2827d96c3e4] [FAILED_ACCESS_CAS_MANAGEMENT] Failure accessing CAS Management: ()
b3228824-8442-46c8-969e-147acb1cc9bc UNEXPECTED exception: (contacting another service) Fetching table timestamp sas-viya 1a1bde6e-7b4c-4a2c-9f5a-dd33e97e265d March 26, 2019 08:42:51.892 AM WARN reportalertseval service No subscription collection returned for tenant null
We are new with SAS and i am not entirely sure what this error is in reference to. This is causing cascading failures and other errors:
I was able to determine what was causing this cascading failures,. its a java out of memory error. We dont even have that much data in SAS, does anyone know how to resolve or come across something like this:
[f211ed6e49f12a22] Error retrieving data results for DataDefinition dd1877 in Report uri:/reports/reports/25d695e7-cfb4-499b-87c5-74e4860ee1ea - dataLevel=custom - java.lang.NullPointerException March 26, 2019 09:49:33.617 AM WARN report-data [f211ed6e49f12a22] generic March 26, 2019 09:49:23.741 AM WARN report-data [63f32b104e8c6857] Error retrieving data results for DataDefinition dd2171 in Report uri:/reports/reports/25d695e7-cfb4-499b-87c5-74e4860ee1ea - dataLevel=interactive - java.lang.OutOfMemoryError: GC overhead limit exceeded
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