SAS Studio interface responding too slowly

[WillTheKiwi]

Not sure if this is the right community. I have noticed in the last day or two that the CODE window in SAS studio is very slow to respond to mouse clicks and scrolling. I tried it on Chrome and Edge, and I tried rebooting my laptop, all to no avail. I am on the Asia/Pacific server. A colleague working on a European server has noticed the same problem.

Will

[WillTheKiwi]

This is URGENT. It's practically unusable. Whlle you're at it, you could try fixing another sporadic problem, whereby when attempting to highlight several lines in a program, all lines below get highlighted. Oh, and another thing: sometimes you can't see where the cursor is, nor can you see the highlighting on code that is nevertheless highlighted.

[gwootton]

If you have an urgent issue you may wish to engage SAS Technical Support.

SAS Studio is a web application that runs in the browser on your local machine, so I would suspect something that is specific to your environment rather than the software. Are you able to try from another computer?

There was another topic where a user reported similar issues that ended up being something related to their router.

https://communities.sas.com/t5/SAS-Viya/SAS-Viya-3-5-slow-to-respond-to-keystrokes-and-mouse/m-p/891...

[WillTheKiwi]

Thanks for the quick reply. I just by-passed my router by using my cellphone's hotspot, but no joy. I can't try another computer, but my European colleague has the same problem. I'll try technical support. There is no link to it from the SAS site, not that I can find, but I have an email address from some years ago.

[SASKiwi]

Here's the link to open a SAS Support track: https://service.sas.com/csm

You'll be required to login before accessing this , but you can use your SAS Community login.

[LinusH]

Have you tried to install as a Progressive Web App?

https://documentation.sas.com/doc/en/sasstudiocdc/v_048/webeditorcdc/webeditorug/n0ihf8v6wtta4fn15ah...

[JosvanderVelden]

If you working with SAS OnDemand for Academics you can use the following email to open a support request:
SASoda@sas.com

[gwootton]

Here's the link to Technical Support contact information:
https://support.sas.com/en/technical-support.html

If you haven't already, try using the private browsing / incognito mode in your browser and/or disabling any browser extensions you have that could be interfering with the application.

[WillTheKiwi · Accepted solution]

Running Chrome in incognito mode solved the problem, so thanks heaps to Greg Wootton. I then tried switching off all browser extensions. The culprit was EndNote Click. Presumably it was added or updated lately and I didn't notice. Whatever, it's incompatible with the CODE window in Studio. Thanks again, Greg.  Someone jumped the gun by accepting as a solution a previous message suggesting to contact SASoda@sas.com. 

Will

[FreelanceReinh]

Hello @WillTheKiwi,

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@WillTheKiwi wrote:

Someone jumped the gun by accepting as a solution a previous message suggesting to contact SASoda@sas.com. 

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That can be corrected easily: Select a different post as the solution after clicking "Not the Solution" in the option menu (see icon below) of the current solution.