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Mitreto
Fluorite | Level 6

Hi All,

I have a user who is unable to log in with the following error [see attached].

From what I can see the suggestions are around deleting some XML files in the EG\5.1 folder.

 

I was just  wondering if you can advise on the matter...

 

thank you

 

Kind regards


SAS error.jpg
1 ACCEPTED SOLUTION

Accepted Solutions
CaseySmith
SAS Employee

Hi Mitreto,

 

Yes, we have seen this issue a couple times.  We don't currently have an explanation for why the SDSControl.xml file is sometimes getting saved in a bad xml format (all NUL characters), however you can workaround by having the user simply delete this file:

 

%appdata%\SAS\SharedSettings\7.1\SDSControl.xml

 

We already made changes in the next release to better handle this issue.

 

Casey


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2 REPLIES 2
CaseySmith
SAS Employee

Hi Mitreto,

 

Yes, we have seen this issue a couple times.  We don't currently have an explanation for why the SDSControl.xml file is sometimes getting saved in a bad xml format (all NUL characters), however you can workaround by having the user simply delete this file:

 

%appdata%\SAS\SharedSettings\7.1\SDSControl.xml

 

We already made changes in the next release to better handle this issue.

 

Casey


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sasglobalforum.com | #SASGF

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Mitreto
Fluorite | Level 6

Hi Casey,

thank you very much for your reply. The problem was solved.

 

Kind regards

 

Marin

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