Sorry for your experience with testing from home. Please reach out to us at certification@sas.com with your email that you used for your exam and/or your exam registration ID so that we may investigate further.
We are thankful for the opportunity that Pearson's OnVUE system provides for remote testing during these challenging times of the pandemic. Remote proctoring has additional variables, such as local network congestion, Internet connection problems, local hardware and software differences and all of these can result in a poor experience for some clients and for that, we apologize and will work with you to resolve the issue.
Overall, the Pearson OnVUE system delivers thousands of exams per day for Pearson's clients with very good performance for the vast majority of candidates. As the world's network connectivity improves, so will this important service. That does not diminish your poor experience and we take these issues seriously and look forward to working with you personally.
Sincerely,
Mark of the Global SAS Certification Team