I am not able to start the video player lectures for the SAS Programming 1 course. I have tried all recommendations (different browsers, check my system, etc). I use a macOS computer. The player won't start and it will stay like this:
Typically, when you get a white empty screen like you show above or sometimes a black error screen like this:
It is a sign of needing to have the BrightCove ports and domains enabled by your network administrator. The following domains and ports https://support.brightcove.com/domains-and-ports-must-be-accessible-video-cloud must be accessible from your browser.
Sometimes you can switch to a different browser (IE, Firefox or Chrome; Safari on a Mac -- NOT Microsoft Edge) and the course will play better under a different browser. If you continue to get a white empty screen or a black screen, that points to a BrightCove port/domain issue.
If you are ALSO seeing this message about reaching the progress-tracking server like this:
then that is a different issue. Sometimes clicking OK will force a new connection to the e-learning server. However, sometimes clicking OK just causes this message to popup up repeatedly. If you see the Progress-Tracking message, send mail to email@example.com and we can direct you about more troubleshooting.
However, just the empty white screen and no video playing or the black screen points to a BrightCove port and domain issue that has to be fixed at your end of things.
I am not sure that the instructions to open the ports are clear enough. I don't see how from the following steps I can open a particular/specific port:
To open the port at system startup use sudo nano /etc/pf.conf and add the sudo pfctl -vnf /etc/pf.conf to this pf.conf file.
Are you seeing the Progress Tracking error popup window or not? If yes, then please send mail to firstname.lastname@example.org or email@example.com for more direct help.
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