Hi Scott,
I apologize for the problems you have encountered. The current lab-based exam use an RDP connection to support the labs and use a higher number UDP port number that is blocked by some firewalls. A small percentage Pearson VUE test centers run into this problem. the RDP requirement also prevents the labs from working on macs, which is why we don't support Online Proctoring on macs at this time. We are working with Pearson and our vendors to move to a HTML lab interface to the lab that we expect will simplify and improve the lab connection. This should occur within the next month.
I'll reach out to you privately to see if we can find a proven test site near your location.
Sincerely,
Mark Stevens
Hello @Abhishek15
I am sorry for the problems that you have encountered. For issues with specific exam administrations, if pearsonVUE support has not been able to resolve your issue, please reach out to us at certification@sas.com for further assistance.
I found your account in our system and see that Pearson has refunded your payment for your first exam and that you have a second exam scheduled for this afternoon. As you are testing with onVUE remote proctoring, there may be an issue with the local network that is interfering with the lab. I'll reach out to you directly to discuss further.
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