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Satyajit
Calcite | Level 5 Satyajit
Calcite | Level 5

How do I solve this error 'org.jasig.cas.ticket.InvalidTicketException' in SAS VA ?

Posted 04-08-2019 07:40 AM (2295 views)

While starting SAS Visual Analytics 9.4, it is not opening and a page loads which says
"Authentication Failed:ticket 'ST-4699-TehDmAgNKefzW1zoZprj-cas is not recognized."
The log file shows this error: org.jasig.cas.ticket.InvalidTicketException

I am attaching the screenshot.
It will be helpful if anyone can suggest any solution to the error.

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1 REPLY 1
SAS_Cares
SAS Employee SAS_Cares
SAS Employee

Re: How do I solve this error 'org.jasig.cas.ticket.InvalidTicketException' in SAS VA ?

Posted 04-11-2019 09:35 AM (2266 views)  |   In reply to Satyajit

We would suggest that you open a technical support track on this issue if you have not already. You can create a track here https://support.sas.com/en/technical-support/contact-sas.html or email support@sas.com 

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