How do I solve this error 'org.jasig.cas.ticket.InvalidTicketException' in SAS VA ?

[Satyajit]

While starting SAS Visual Analytics 9.4, it is not opening and a page loads which says
"Authentication Failed:ticket 'ST-4699-TehDmAgNKefzW1zoZprj-cas is not recognized."
The log file shows this error: org.jasig.cas.ticket.InvalidTicketException

I am attaching the screenshot.
It will be helpful if anyone can suggest any solution to the error.

[SAS_Cares]

We would suggest that you open a technical support track on this issue if you have not already. You can create a track here https://support.sas.com/en/technical-support/contact-sas.html or email support@sas.com