Digital Marketing connection problem

[Lukas852]

Hello,

we have been deploying SAS 9.4 on new servers.

There is metadata server, compute server, midtier server and VA server. All SAS software has been installed and now i want to make some final configuration - in Digital Marketing to be exact.

Problem is i cant connect to DM server...

Here is what i do:

- on Compute server (which should contain DM technical components) i run DMStudio using this path

/config/Lev1/Applications/SASCustomerIntelligence/SASDigitalMarketing/studio

- in DMStudio i fill in the Midtier server and sasadm internal account (thats where port 9221 is opened)

- but is fails to connect (connectivity between Compute and Midtier server is working, so is the port)

Can someone please explain what am i doing wrong, or which log should i look into to give me a hint? (i looked at logs with my knowledge, but DM logs on Midtier show nothing new, nor did i find something elsewhere).

I was installing according to SAS plan they provided, but what can i do to make sure this approach to connect to DM is correct? Like if the servers have all the right components to make this work...

Appreciate any help.

Regards,

Lukas.

[SAS_Cares]

We would suggest contacting technical support on this issue. Please open a ticket or contact directly here https://support.sas.com/en/technical-support/contact-sas.html or you can also email support@sas.com and include your screenshots.