unable to unintall SAS9.4 --the deployment manager cannot start

[Vera_Yu]

Hi.

I am trying to uninstall SAS9.4 on my computer.

I tried two ways -- using the Uninstall SAS Software task in the SAS deployment manager and doing in the slilent way (sasdm.exe -quiet -responsefile c:\myresponse_file). However, both ways got stuck on starting the deployment manager.

After selecting preferred language, the process got stuck on what is shown in the picture below for hours.

Can anyone help? Thank you!

Operating system: Windows10

Java version:

java 12.0.2 2019-07-16
Java(TM) SE Runtime Environment (build 12.0.2+10)
Java HotSpot(TM) 64-Bit Server VM (build 12.0.2+10, mixed mode, sharing)

[angian]

This may help

https://support.sas.com/kb/40/012.html

[Anand_V]

Check the logs for any errors or warnings reported to better troubleshoot this issue. Paths can be found in the KB link shared by @angian