SAS application loading issue

[Paul30]

Hi,
When we login into application page is keep on in loading state for more time in IE11. We are using Linux 7.7, java 1.7 and tomcat application server. After clearing cache and closing browser, sometimes application is getting logged in. Sometimes it is in loading state and sometimes it even does not load and stuck in white screen. Sometimes at the time of loading page, we get recover page option to select. After doing recover page, it works sometime or it may not. Could any one please provide solution.

[AnandVyas]

Hi Paul,

Have you tried any other browser to open the application? This could also due to network issue. Have you tried to connect to LAN and hitting the same issue?

[Paul30]

Hi Anand,

Thank you for your response...

We have tried with Google Chrome also the same issue persist. Other applications are running fine in same LAN. We are hitting the URL connecting to LAN.

[AnandVyas]

You should enable trace logging for the web application and also object spawner and then try to replicate the issue. Since you have mentioned in the initial post that sometimes you are able to login, I believe it could be something due to network or firewall causing intermittent issues. Trace logs would help to gather more detailed messages to debug.

[Paul30]

We have enabled trace log. In almost all logs a WARN message is getting printed " com.sas.services.session.SessionContext - Forced destruction of the session context by the session service. Session Context=fbbd73*******:*****:******:-3eb9. Request to please guide.

[AnandVyas]

Hi Paul,

I believe this issue requires analyzing various SAS logs and may also involve some troubleshooting with network team.

I would suggest you to raise a SAS Support track by emailing the error and trace enabled logs to support@sas.com for faster resolution.