One of the SAS user is not able to login to SAS prod environment. He was using the application from long time without any issue. He changed his AD password few days back and started facing login issue in SAS Prod. As we verified the log file and it show account is locked, but he is able to access other SAS environment with same AD credentials except SAS prod.
I checked with AD team and they said there is no issue at AD side for the user account.
As per SAS log, user account is locked.
Authenticating user XXXX via pam
Processing message 1 of 1
PAM wanted to tell us some information: Account locked due to 112 failed logins
PAM conversation succeeded
Processing message 1 of 1
PAM prompted for hidden input; assuming it wants a password
Prompt text: Password:
PAM conversation succeeded
pam_authenticate failed: Authentication failure
User XXXX did not authenticate. Reason: 'Authentication failure' (pam)
Request failed: 'Authentication failure'
Please let me know if you have faced this type of issue, troubleshooting and resolution.
Thanks,
HR Prasad