SAS AML 7.1 User login problem

[kranthi214]

Dear Team,

We have encountered a strange issue in SAS AML 7.1 environment.

Whenever a user login into the application the details are displaying of another user.

Whenever the user claims the alert from triage or any action taken, it is going into another user queue.

When we recreate the user through SAS Management console issue will get resolved. 

Does anyone encountered such issues? Have reported to global SAS support team however not received supportive solution for it and going into a loop.

[AnandVyas]

If the issue is resolved after recreating the user in SMC, its probably the initial user wasn't created right.

[kranthi214]

Hi @AnandVyas ,

Thanks for your revert. User is created properly. No issues in it. 

The problem over here was it works fine for 2-3 weeks and the user faces the problem again. We are recreating the user everytime whenever the problem is reported. Moreover it is happening only for couple of users regularly. 

[AnandVyas]

What does the workspace server log say when this issue is reported?