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eXEC
Calcite | Level 5

I get a 0xc000000005 when starting SAS 9.4 after application virtualization. Can you perhaps give me a clue? It seems to be a Java error? All requirements for this were met (i hope): http://support.sas.com/resources/papers/proceedings13/461-2013.pdf

 

0xc0000005

ERROR: Address   Frame     (DBGHELP API Version 4.0 rev 5)

ERROR: 4CC4393A  0943FE74  tkjni:tkjni+0x293A

ERROR: 4CC41343  0943FE8C  tkjni:tkjni+0x343

ERROR: 4CC41B95  0943FF10  tkjni:tkjni+0xB95

ERROR: 04A2EC59  0943FF60  sasxkern:tkvercn1+0x6DC19

ERROR: 4BDF34E2  0943FF7C  tkmk:tkBoot+0x1942

ERROR: 4BDF4BCB  0943FF88  tkmk:tkBoot+0x302B

ERROR: 7754336A  0943FF94  kernel32:BaseThreadInitThunk+0x12

ERROR: 77A79902  0943FFD4  ntdll:RtlInitializeExceptionChain+0x63

ERROR: 77A798D5  0943FFEC  ntdll:RtlInitializeExceptionChain+0x36

7 REPLIES 7
SimonDawson
SAS Employee

@eXEC this is something to raise with technical support.

There a bit of the context of this stack trace omitted. You don't have the task listed or anything like that. In your problem report to technical support please include the complete SAS log for the session that has this happen in. Try describe how was the system setup? What steps were taken to get the software installed? Does it always happen? Do you have any other similar systems that don't show the issue?

eXEC
Calcite | Level 5
Thank you! I have omitted a part because I only have the message in German. Below the complete error text. For SAS 9.4 we have an installation script. So it works perfectly. Now I have tried the SAS Sequenced according to the instructions above (with PVAD) and also some other settings. There's always the Error. The package can also be expanded again, which corresponds to an installation. Then it works. Unfortunately not as a virtual application. I have already virtualized other SAS components without any Problems. For example, there may be something missing that is necessary. how can I get more logs? 
 

ERROR: Ein unbenannter Thread wurde aufgrund einer unbehandelten Ausnahme beendet.

ERROR: Der Betriebssystem-Ausnahmecode ist 0xc0000005

ERROR: Address   Frame     (DBGHELP API Version 4.0 rev 5)

ERROR: 4CC43955  0622FE74  tkjni:tkjni+0x2955

ERROR: 4CC41343  0622FE8C  tkjni:tkjni+0x343

ERROR: 4CC41B95  0622FF10  tkjni:tkjni+0xB95

ERROR: 055CEC59  0622FF60  sasxkern:tkvercn1+0x6DC19

ERROR: 4BDF34E2  0622FF7C  tkmk:tkBoot+0x1942

ERROR: 4BDF4BCB  0622FF88  tkmk:tkBoot+0x302B

ERROR: 7569336A  0622FF94  kernel32:BaseThreadInitThunk+0x12

ERROR: 77AE9902  0622FFD4  ntdll:RtlInitializeExceptionChain+0x63

ERROR: 77AE98D5  0622FFEC  ntdll:RtlInitializeExceptionChain+0x36

ERROR:

 

My Translation: An unnamed thread was terminated due to an unhandled exception.
ERROR: The operating system exception code is 0xc000000005

SimonDawson
SAS Employee

@eXEC I've got a feeling your are encountering a known issue. What version of SAS are you using? This shouldn't be a problem with SAS 9.4 M5.

 

Did you reach out to Technical Support? If you have opened a SAS Technical Support track can you please private message me your track number?

 

eXEC
Calcite | Level 5

Thank you! I'm trying to find someone who can open a ticket. This may take some time here. But it is a version 9.4 TS Level 1M2 on Windows 7 / 2008R2 server.

SimonDawson
SAS Employee
Just send an email to support@sas.com

You should get an automatic email back from the system with a number 7612.... in the subject line.
This is your track number can you PM me that number?
eXEC
Calcite | Level 5

Some colleagues are investigating the problem. So far no mail has come with a 7612. There is also no ticket has been opened yet.

SimonDawson
SAS Employee
I'm fairly confident if you have a new SAS order issued for the latest version of SAS you should not have this issue.

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