64-bit SAS Deployment Manager 9.4 Hangs immediately after language select.

[SSTEAD]

I am trying to start the SAS Deployment Manager 9.4 (64bit). I displays the language select (English selected) and then hangs with the splash screen. Task Manager shows: Java(TM) Platform SE binary(32 bit) (2). 

Here is the log contents of sasdm_2019-9-3-16.7.28.log

Tue Sep 03 16:07:28 2019
Launcher started....
path= C:\Users\SStead\AppData\Local\SAS\SASDeploymentWizard
logfile= C:\Users\SStead\AppData\Local\SAS\SASDeploymentWizard\sasdm_2019-9-3-16.7.28.log
Tue Sep 03 16:07:28 2019
INFO: LRun::start::templocation=
Tue Sep 03 16:07:28 2019
INFO: LRun::start::USERHOME=C:\Users\SStead\AppData\Local\SAS\SASDeploymentWizard
Tue Sep 03 16:07:28 2019
INFO: EnvCalls::isWow64=true
Tue Sep 03 16:07:28 2019
INFO: DataControl::GetProperties::masterProperty=C:\Program Files\SASHome\sassw.config
Tue Sep 03 16:07:28 2019
INFO: LRun::start::param=
Tue Sep 03 16:07:28 2019
INFO: Launcher::Run::start::inifile=C:\Program Files\SASHome\SASDeploymentManager\9.4\sasdm.ini
Tue Sep 03 16:07:28 2019
INFO: Launcher::Run::start::platform=wx6
Tue Sep 03 16:07:28 2019
INFO: Launcher::Run::start::startdir(launchhome)=C:\Program Files\SASHome\SASDeploymentManager\9.4
Tue Sep 03 16:07:28 2019
INFO: Launcher::Run::start::launchercmd=C:\Program Files\SASHome\SASDeploymentManager\9.4\products\privatejre__99478__wx6__xx__sp0__1\bin\java.exe
Tue Sep 03 16:07:28 2019
INFO: Launcher::Run::start::launcherargs=-Xmx1024M -jar "C:\Program Files\SASHome\SASDeploymentManager\9.4\products\deploywiz__94486__prt__xx__sp0__1\deploywiz\setup.jar" -startuplocation "C:\Program Files\SASHome\SASDeploymentManager\9.4" -configure
Tue Sep 03 16:07:28 2019
INFO: Launcher::Run::start::Run with stdout="C:\Program Files\SASHome\SASDeploymentManager\9.4\products\privatejre__99478__wx6__xx__sp0__1\bin\java.exe" -Xmx1024M -jar "C:\Program Files\SASHome\SASDeploymentManager\9.4\products\deploywiz__94486__prt__xx__sp0__1\deploywiz\setup.jar" -startuplocation "C:\Program Files\SASHome\SASDeploymentManager\9.4" -configure
Tue Sep 03 16:07:28 2019
ERROR: ExeProc::ExeandDisplay::GetStdHandle::NULL=0
Tue Sep 03 16:07:28 2019
INFO: ExeProc::ReadFromPipe=Standard output
Exception in thread "main" java.lang.NullPointerException

at java.util.Hashtable.hash(Unknown Source)

at java.util.Hashtable.get(Unknown Source)

at com.sas.ssn.DeploymentData$OrderList.get(DeploymentData.java:325)

at com.sas.ssn.DeploymentData.getProdsForPlat(DeploymentData.java:1044)

at com.sas.ssn.DeploymentData.getProduct(DeploymentData.java:949)

at com.sas.ssn.DeploymentData.getProductDataDir(DeploymentData.java:470)

at com.sas.ssn.DeploymentData.getProductDataDir(DeploymentData.java:464)

at com.sas.ssn.PanelSDMStart.getNextPanelID(PanelSDMStart.java:327)

at com.sas.ssn.Wizard.getNextPanelID(Wizard.java:1289)

at com.sas.ssn.Wizard.enableButtons(Wizard.java:873)

at com.sas.ssn.Wizard.loadPanel(Wizard.java:787)

at com.sas.ssn.Wizard.layoutWidgets(Wizard.java:938)

at com.sas.ssn.Wizard.<init>(Wizard.java:161)

at com.sas.ssn.Kit.showWizard(Kit.java:1264)

at com.sas.ssn.Kit.<init>(Kit.java:700)

at com.sas.ssn.Kit.main(Kit.java:1919)

Any help would be deeply appreciated.

Thank you.

Stan

[AnandVyas]

Hi @SSTEAD ,

Is there any anti-virus software running on your machine? This could be the problem in launching SDM.

Thanks! 

[SSTEAD]

I disabled Kaspersky before I started the deployment manager.

[SASKiwi]

What version of Windows are you installing on and what maintenance release of Deployment Manager 9.4 are you using?

[SSTEAD]

Windows 10 Pro 10.0.18362 (Build 18362)
SAS 9.4_M4 9.4.0.17221 Size 1.79MB date 8/9/2017 10:24 PM

I am thinking that there is either a file permission problem in the SAS tree or when sasdm starts up java SE binary.

Thank you. Regards.
Stan

[SASKiwi]

You should be OK with that combination of SAS and Windows 10 - 9.4 M3 and higher is supported on Win 10.

[SSTEAD]

I thought so, too. My laptop with the same OS updated the license file just fine. It's my desktop that is having the issue.

I ran the SAS Install Qualification Tool and it found no issues....

Help!

[SASKiwi]

This is probably a case for SAS Tech Support to diagnose your problems in more detail.