I suggest you open a Tech Support track for this issue. There are very few Community users familiar with Viya on Azure Marketplace.   Correction: Here is a description of the support for Viya on Azure Marketplace  :https://communities.sas.com/t5/SAS-Viya-on-Microsoft-Azure/How-to-get-support-for-SAS-Viya-on-the-Microsoft-Azure/td-p/834841   Using Tech Support tracks isn't available.   ... View more