sorry to do this here but the pearsonvue website doesnt seem to offer contact info (if i click on 'contact us' or customer service no contact email is given)
i tried to sit the exam today, it is really poorly done i have to say, it's very disappointing, and i have to ask for my money back (who to contact about this?)
-in the beginning they were having trouble contacting me thru chat, so they threw me to the back of the queue where i waited ....
-we then spent about 10mins and several phone calls before she was satisfied that my desk was clear, very odd, a single image should suffice
-as a result of this i was late starting the exam (even though i'd logged on 30mins early, wih passport, phone, google chrome verification .... etc)
-the working environment was laggy eg the cursor moving across the screen, also: sas and the instructions didnt fit on the screen, i couldnt read the info in the left panel without scrolling back and forth or constantly resizing (ie the text doesnt wrap)
-when trying to read the instructions the pearsonvue people were pestering me, sending me chats, i asked them to stop so they phoned me instead, again i pleaded with them to give me one minute to read the instructions
-then they decided to reboot the system abruptly, i pleaded with them not to over the phone, they did anyway, once it restarted they were pestering me in the chat again
- i could not respond because the chat didnt work or at least it was very slow reacting to my typing (even after their reboot), and when they tried to phone me we couldnt hear each other, my own voice echoed over theirs
-i asked them to please leave me alone and let me try the exam, they didnt, they sent technical support to start sending me chats, and then i just shut down my computer to get away from the nonsense of it all, although they then started phoning me again, i had to turn my phone off
the whole thing was a shambles. Even the things that seem unimportant, eg youre not allowed to drink during the exam: i dont have the exam answers inscribed in the bottom of my coffee cup, it's ridiculous. None of this simulates the real world, i would never work in anything like the conitions they created. Insisting i show my desk is free of materials over and over and you can't drink etc are to give the impression of rigour and seriousness to distract from the fact that the system is very clunky
I know you can sit the exam in person in USA, do they offer this in Europe? That is my only realistic possibility of pursuing accreditation because i won't have anything to do with pearsonvue.
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