Hi @MikeJenista, This is how Qlikview handles quartiles at the visualization layer (very straightforward). Will SAS have something similar in future versions? =if(aggr(sum(HandledTime)/sum(Calls), Agent) <= fractile(TOTAL aggr(sum(HandledTime)/sum(Calls), Agent), 0.25), 1, if(aggr(sum(HandledTime)/sum(Calls), Agent) <= fractile(TOTAL aggr(sum(HandledTime)/sum(Calls), Agent), 0.50), 2, if(aggr(sum(HandledTime)/sum(Calls), Agent) <= fractile(TOTAL aggr(sum(HandledTime)/sum(Calls), Agent), 0.75), 3,4))) Thanks!
... View more