Good points, @SASKiwi, @Kurt_Bremser.
I think controls are very necessary, the bigger the contract and responsibilities, the most careful in controls.
As said, I think any company outsourcing any service, should not let go completely the ownership, since, in the end, it is yourself who answer the questions.
In other hand, a couple of additional comments:
- I think the question (correct me if wrong) is not that focused on SAS Datawarehouse service (which would be great) but just SAS Admin. And this service does extensively exist, as SAS Application Maintenance, at SAS and Partners spread along the globe. Some with more expertise and quality, some with less. But hourly rates and service packages are also different amongst them.
- I also would like to say that my experience says about control, double-verify contract/actions/etc, specially in short term, but it tells me as well that trust and middle-ground is as much as important in the long run. It is healthy to bear this in mind. Interesting thing is that I saw delivery times, costs and relationships to deviate a lot... not because anything else than trust.
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