Hi SASKiwi, Thanks for the response. Who is my SAS administrator? I purchased the Big Data package and am using my personal laptop. Is it SAS that is supposed to provide the "correct address for MySASWebVA.com"? That information hasn't been mentioned in the instructions to set-up. I suspected something is missing but i can't tell what it is! The instructions i have are as follows (see my notes in bold): Instructions: Setting Up SAS Visual Analytics for This Course 1. Open Internet Explorer from the task bar. 2. From the browser window, select SASVisualAnalyticsHub from the bookmarks bar. The SAS Visual Analytics sign-in page appears. {I don't even get to this stage} If the SAS Visual Analytics sign-in page does not appear, refer to the Troubleshooting {Trying to troubleshoot but i have no D:\ disk}
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