A couple things to check when trying to print your certificate:
Pop-up blocker. Once on the "Printable Documents" page, click on the 'Print Now' link. This will open your certificate in a new window, which is often blocked as a 'Pop-up.' Allowing the Pop-up is different on different browsers. You can either temporarily allow pop-ups or allow an exception from a specific site, in this case https://i7lp.integral7.com. Google is your friend here to figure out the specifics methods for the browser you are using.
PDF reader. The certificate is displayed as a PDF file. You will need software on your computer, such as Adobe Acrobat Reader, to view the certificate.
The earlier advice to try a different browser is a good suggestion, and if you have the good fortune to have access to another computer, it might be good to try it from there.
If all else fails, please reach out to certification@sas.com with your SAS ID and we will do our best to help you print/download your certificate.
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