Error with the SAS reports in the Information Delivery Portal

[sriram]

The SAS reports in SAS Portal seems to be fluctuating. The reports are not visible at sometimes and not visible at other times.

ERROR: Operation Failed . Unable to open the report.

Could ypu anyone let me know where can report is unable to fetch the data and what can be the reason for this error?

Thanks in advance

[Kurt_Bremser]

First of all, try to provide more information. Which "Report"? (Static, Web Report Studio ...)

Sometimes you have the option to display details in the error popup, these can be helpful.

It may be that the servlet container has developed a problem. Depending on the SAS version, it is either tomcat or jboss, which I would restart for a try.

[sriram]

Hi Kurt,

These are static reports which fetch data from infomaps.

The reports are accesible at some times and not at other times. Also , will the browser have an effect on accessing the reports?

The SAS version i am using is 9.2 .

Thanks

[Kurt_Bremser]

The WRS in 9.2 runs on jboss, so the problem may be there. Servlet containers may need restarts from time to time.

Also see what the WRS Logs say, more information here:

SAS(R) 9.3 Intelligence Platform: Web Application Administration Guide, Third Edition

[sriram]

Could you please help me with the steps for moving ahead with the Servlet restart. Or any documentation for  for the same?

Thanks in advance.

[Kurt_Bremser]

It depends heavily on your setup. If you did not do that yourself, go to the one who did and ask him to restart jboss.