We just ran an upgrade and installed some patches in Viya (3.4) and when it came back online, we couldn't get into SAS Studio, getting the error below. It was working fine before.
If the screenshot isn't easy to read, the text says: "There was an error while starting SAS® Studio. Unable to create compute server session. Failed to launch process. Failed to launch process: host=vSASviya.inhouse.nwalliance.org port=53230 ssl=false Failed to connect to server. A valid authentication credential could not be found."
We are able to access everything else in Viya. When looking in Environment Manager, the launcher-server is running, so it appears that maybe authentification was reset, but can't seem to find how to resolve or where to troubleshoot this.
Thanks,
Aaron James
Northwest Energy Efficiency Alliance
This is going to take some further diagnosing, so you would be best to open a track with Tech Support if you haven't already.
Thanks for the response. We have opened a track with Tech Support and are waiting to hear back.
I wasn't sure if someone had any similar experiences and if there were any particular areas we should look at to diagnose. Since everything was working fine before, I suspect that it is likely a configuration that was missed, but not sure what that would be.
Hello @NEEA_MIA
Once you are able to resolve the issue please do share the steps on this post.
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