Solved: Re: VPN report viewer endless wait

jmehul · Posted 05-14-2018 07:42 AM

Hi,
I am unable to open the Report Viewer and unable to view any report when logged in to Report Designer.

The error 'HTTP Status 404 – Not Found' is shown in the browser.

Thanks

jmehul · Posted 05-15-2018 10:13 AM

Solution : We have restarted the services in the right order.

Meera_SAS · Posted 05-14-2018 08:01 AM

Hi -

Is this VA 7.4 or Viya? If 7.x, can you make sure VA Viewer app is actually running?
What other symptoms are you seeing? Was it ever working before and suddenly stopped?

Thanks
Meera

jmehul · Posted 05-14-2018 08:48 AM

Hi @Meera_SAS,

We are using SAS VA 9.4.

We are able to access all options except report Viewer. This is not the first time we're facing this issue.

Also We cannot access VA from other client systems

Thanks

Mehul

Meera_SAS · Posted 05-14-2018 10:25 AM

Were you able to conform if SAS VA Viewer is actually up and running?

jmehul · Posted 05-14-2018 10:32 AM

Can you tell us the path through which we can see the status of SAS VA viewer.

SASKiwi · Posted 05-14-2018 05:25 PM

You have VPN in the post subject. Are you referring to viewing reports over a Virtual Private Network or some other meaning?

jmehul · Posted 05-15-2018 10:13 AM

Solution : We have restarted the services in the right order.