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adilar39
Obsidian | Level 7

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Hello, I would like some help with this problem.

When saving a report in Visual Analytics, this pop-up showed. I tried to open the same report on another tab but it can't be loaded. I refresh the report on the first device but it didn't load too.

 Capture.JPG

This pop-up showed when I open it in another tab, and when I click yes, it either stuck on the opening report or failed to load it.

 

Is there any way to recover the report?

I have SAS Viya 3.5 and SAS Visual Analytics 8.5.2. Thanks in advance.

6 REPLIES 6
sbxkoenk
SAS Super FREQ

Hello,

 

Any special symbols or special characters in the loaded data?

For example : the issue can be caused by the EURO Symbol in the data. By changing € to the word "euro" it is solved.

 

Cheers,

Koen

adilar39
Obsidian | Level 7
Does the percent symbol count?
I have data with a column format as a percentage, but the data itself is only float number.
sbxkoenk
SAS Super FREQ

No. The percent sign is not a problem.

There should be another reason!

 

You can also contact Technical Support in your country if you cannot sort it out.

 

Thanks,

Koen

Madelyn_SAS
SAS Super FREQ

Does the report contain any external links? If so, you might be encountering this problem: 

https://support.sas.com/kb/68/754.html


alkafri99
SAS Employee
I'm facing the exact same issue. Did you manage to resolve it ?
Madelyn_SAS
SAS Super FREQ

There are a variety of different reasons why a report can't be saved. The following SAS note describes one possibility. 

https://support.sas.com/kb/68/754.html

For more specific help, I suggest opening a track with SAS Technical Support

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