Updating SAS University Edition

[HannahEmma]

Hello.  I turned on SAS and was asked to update.  After following all the instructions, I still have the prompt that "the update has failed; click update to try again".  I have tried this more than 10 times and it is still giving me that message.  I use a Windows 10 operating system on a Lenovo yoga 3.  Please advise.

Hannah

[Reeza]

Try refreshing the browser? I think that's usually the issue. Or ignore for now and keep working. Updates aren't required. 

[HannahEmma]

I tried that several times but it did not work.  I decided to delete the program completely and re-install.  I'll keep you updated.

[HannahEmma]

I think the program got tired of me deleting and re-installing.  When I run SAS, this is the message I get

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

---

Apache PivotalWebServer Server at localhost Port 10080

Is there a SAS center in Portland that I can take my laptop to for them to help me fix it?

[Reeza]

Contact support@sas.com for help or perhaps @RandyMullis can assist?

[Reeza]

Contact support@sas.com for help or perhaps @RandyMullis can assist?

[RandyMullis]

Hi, @HannahEmma! If you've tried 10 times, I"d say we can help! 🙂 Please do send email to support@sas.com or call 1 (800) 727-0025 and tell the operator you need help installing SAS University Edition! 

I could give you some suggestions if you would like, but given how much time you've already spent, I think having us work with you is probably the way to go.

Thanks,

Randy