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mbertol4
Calcite | Level 5

We are facing recurrent issues while accessing SAS Studio, here below is the error message we receive.  This is NOT related to SAS University.     

We have:

Release: 3.8 (Enterprise Edition) Build date: Feb 3, 2020 11:53:34 AM
SAS release: 9.04.01M6P11072018
SAS platform: Linux LIN X64 3.10.0-1160.71.1.el7.x86_64

Do you know any possible root cause ?

Thanks

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5 REPLIES 5
mbertol4
Calcite | Level 5

No, clearing cookies does not help here.

Kurt_Bremser
Super User

With this quite generic message, you will have to dig through the server logs, particularly of the Web Application Server.

And you should open a track with SAS technical support, if you haven't done so already.

Patrick
Opal | Level 21

Feels like something you best raise with SAS Tech Support - email to: support@sas.com

To provide all the site specific information SAS TS needs I normally just run a Proc Setinit and copy/paste the "header" that includes the site number, OS, SAS version etc.

 

SASKiwi
PROC Star

What internet browser are you using? Do you get the same problem in other browsers? Does closing your browser tab and opening a new SAS Studio session work OK? These are the types of questions SAS TS is likely to ask.

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