Recurrent issues with SAS Studio availability

[mbertol4]

We are facing recurrent issues while accessing SAS Studio, here below is the error message we receive.  This is NOT related to SAS University.     

We have:

Release: 3.8 (Enterprise Edition) Build date: Feb 3, 2020 11:53:34 AM
SAS release: 9.04.01M6P11072018
SAS platform: Linux LIN X64 3.10.0-1160.71.1.el7.x86_64

Do you know any possible root cause ?

Thanks

[Kurt_Bremser]

Does clearing the cookies fix it?

[mbertol4]

No, clearing cookies does not help here.

[Kurt_Bremser]

With this quite generic message, you will have to dig through the server logs, particularly of the Web Application Server.

And you should open a track with SAS technical support, if you haven't done so already.

[Patrick]

Feels like something you best raise with SAS Tech Support - email to: support@sas.com

To provide all the site specific information SAS TS needs I normally just run a Proc Setinit and copy/paste the "header" that includes the site number, OS, SAS version etc.

[SASKiwi]

What internet browser are you using? Do you get the same problem in other browsers? Does closing your browser tab and opening a new SAS Studio session work OK? These are the types of questions SAS TS is likely to ask.