Unable to access projects under build models

[NicolePossamai]

I am a student accessing SAS viya for learners. Under the build models tab after launching my software, I have had a recent issue of being unable to view my projects. An error comes up that makes it unable to access my projects. I have tried using chrome, safari, and even a desktop. My professor told me to email SAS yet they told they are unable to help and sent me a link to this discussion board. Attached is the error that comes up when attempting to access my projects.

[sbxkoenk]

I don't know who or what at SAS you contacted, but the best place to contact is

SAS Technical Support:
Here is a link for your convenience: https://support.sas.com/en/technical-support.html#contact

BR, Koen

[Rachel_McLawhon]

I'm not sure which email you originally sent your inquiry to, but sasviyaforlearners@sas.com will get this error into the right hands to help you!