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u1651073
Calcite | Level 5

SAS Studio continuously logs out after a few minutes while I am actively coding. Is there a system-wide issue going on?

4 REPLIES 4
tom_grant
SAS Super FREQ
Hello,
Sorry you're having issues. I assume you are using SAS OnDemand for Academics - is this correct? Which region are you in (US, Europe, ...)? Which browser are you using? Are you using VPN?

Thanks - that info will help diagnose your issue.
Rachel_McLawhon
SAS Employee

Great investigative questions, @tom_grant! And good news, @u1651073 - I'm working in OnDemand for Academics this morning and am not experiencing any issues!

 

I personally see the sporadic logout issue appear when I'm on VPN and/or using Safari. Although Chrome is a (typically) excellent browser, I've never experienced the intermittent disconnection from ODA while using Firefox.

 

Hope you're back running today!

u1651073
Calcite | Level 5

Hi @tom_grant. Yes, I am using SAS OnDemand for Academics, and I'm in the US. I am not using a VPN. I'm on a high speed wired Internet connection. I was using Chrome yesterday when this issue began. @Rachel_McLawhon, I tried using Firefox today, and am still experiencing the same issue. It logs out after about 5 minutes, even though I'm actively using it.

tom_grant
SAS Super FREQ
Try this - go to More Applications Options (little hamburger Icon on Top Right) -> Preferences, On Start Up tab - make your Time-out interval = 3 hours.
Probably won't resolve your issue but worth a try.

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