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I've just tried updating Enterprise Guide 8.3 to the newly released 8.4:

SASKiwi_0-1711051754532.png

This is what happens:

SASKiwi_1-1711051859331.png

Just wondering if others are experiencing this problem. Both myself and a colleague have experienced the same problem.

 

1 ACCEPTED SOLUTION

Accepted Solutions
SASKiwi
PROC Star

Our zScaler software download permission rules were updated to white list SAS websites. We can now successfully upgrade to 8.4.

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11 REPLIES 11
ChrisHemedinger
Community Manager

I was able to update without problems (but I acknowledge that I am working under the best possible conditions for this). You might need to open a case with SAS Technical Support. If multiple people are having issues then maybe there is a problem to chase down.

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ChrisHemedinger
Community Manager

By the way, those who are curious about the new v8.4 can read about it:

 

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SASKiwi
PROC Star

I've been advised that an IT security file download policy is causing the EG file download failure. I'll post a resolution once I get a response from our security folks. 

epower
Quartz | Level 8

Any update on this? When trying to update 8.3 I keep getting it is up to date

SASKiwi
PROC Star

@epower  - If you are not seeing the update then you have a different problem. Your organisation could be blocking access to sas.com websites to check for updates. I'm still waiting for a fix for our file download problems. Our IT security folks have agreed they caused the problem...

epower
Quartz | Level 8

Thanks for the update. 

I will reach out to SAS Support. I can verify that I have nothing blocking on our side. 

 

epower_0-1712543748520.png

 

SASKiwi
PROC Star

@epower - I note you are using 32-bit EG 8.3. I'm wondering if EG 8.4 is only available as 64-bit? Maybe @ChrisHemedinger can chime in.

MarkAllemang
SAS Employee

@SASKiwi  and @epower  - EG 8.4 is available as both 32- and 64-bit.

epower
Quartz | Level 8
Turns out we needed a patch to get the update to work.
Technolero
Pyrite | Level 9

Same issue here. Do you have a link to the patch?

SASKiwi
PROC Star

Our zScaler software download permission rules were updated to white list SAS websites. We can now successfully upgrade to 8.4.

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