Updating Enterprise Guide from 8.3 to 8.4

[SASKiwi]

I've just tried updating Enterprise Guide 8.3 to the newly released 8.4:

This is what happens:

Just wondering if others are experiencing this problem. Both myself and a colleague have experienced the same problem.

[ChrisHemedinger]

I was able to update without problems (but I acknowledge that I am working under the best possible conditions for this). You might need to open a case with SAS Technical Support. If multiple people are having issues then maybe there is a problem to chase down.

[ChrisHemedinger]

By the way, those who are curious about the new v8.4 can read about it:

Using SAS Enterprise Guide with SAS Viya 4 

[SASKiwi]

I've been advised that an IT security file download policy is causing the EG file download failure. I'll post a resolution once I get a response from our security folks. 

[epower]

Any update on this? When trying to update 8.3 I keep getting it is up to date

[SASKiwi]

@epower  - If you are not seeing the update then you have a different problem. Your organisation could be blocking access to sas.com websites to check for updates. I'm still waiting for a fix for our file download problems. Our IT security folks have agreed they caused the problem...

[epower]

Thanks for the update. 

I will reach out to SAS Support. I can verify that I have nothing blocking on our side. 

[SASKiwi]

@epower - I note you are using 32-bit EG 8.3. I'm wondering if EG 8.4 is only available as 64-bit? Maybe @ChrisHemedinger can chime in.

[MarkAllemang]

@SASKiwi  and @epower  - EG 8.4 is available as both 32- and 64-bit.

[epower]

Turns out we needed a patch to get the update to work.

[SASKiwi · Accepted solution]

Our zScaler software download permission rules were updated to white list SAS websites. We can now successfully upgrade to 8.4.