Unable to connect to the metadata server

[MandlaNotyawa]

Dear Everyone, 

Please note that I recently downloaded SAS ED 8.3, but now the issue is that I am unable to log into my profile as I keep getting an error. I have attached screenshots of the error, and I would love to point out that this is not a connection issue as my Wi-Fi is stable, and also, the university is taking care of the license so it cannot expire as most others did not get the same error as I did in my class. The first error that appearsOnce I close the first error message, this one appears

[Kurt_Bremser]

Contact your administrator for additional assistance.

In the context of SAS on Demand, this means you have to get in contact with SAS technical support.

[Sajid01]

Hello @MandlaNotyawa 
Please create your profile afresh and make sure your information is correct.
This error is typical of incorrect profile .