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Pyrite | Level 9

I am using SAS enterprise guide 7.15 on a windows machine. I am having a sporadic issue where I go to File --> Import Data and the import window does not pop up and Enterprise Guide becomes unresponsive. If I click or try do something within EG nothing happens until I hit escape.

 

I have tried relaunching EG and restarting my device. Does this happen to anyone else? If so, any tips on how to get File --> Import data working again?

1 ACCEPTED SOLUTION

Accepted Solutions
ChrisHemedinger
Community Manager

Might be showing on a different display? Or off screen?

 

If you suspect that you have a window that's "in focus" but off screen, use these keyboard shortcuts:

 

   Alt+SPACE, then M, then use the arrow keys to move the window into view.

 

Practice a few times with your multiple displays to get the hang of it.

 

EG *should* detect that a window is out-of-view and move it into the primary display if needed, but it's possible that there is an instance or two where this isn't happening.  

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2 REPLIES 2
ChrisHemedinger
Community Manager

Might be showing on a different display? Or off screen?

 

If you suspect that you have a window that's "in focus" but off screen, use these keyboard shortcuts:

 

   Alt+SPACE, then M, then use the arrow keys to move the window into view.

 

Practice a few times with your multiple displays to get the hang of it.

 

EG *should* detect that a window is out-of-view and move it into the primary display if needed, but it's possible that there is an instance or two where this isn't happening.  

SAS Innovate 2025: Call for Content! Submit your proposals before Sept 25. Accepted presenters get amazing perks to attend the conference!
supp
Pyrite | Level 9
Thanks Chris, you nailed it! The import window was "opening" and wasn't visible. I ended up alt+space then x to maximize it. That is the only way I could "see" it.

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