Error when launching SAS EG 7.1

[Zamman]

I have a client who is using SAS EG 7.1 (64 Bit), when she launches the application she is met with an "hexadecimal value 0x00, is an invalid character. Line 1, position1 error. See attached file. She is using Windows 7 64 bit on a Lenovo T460s. Any help is appreciated.

[ChrisBrooks]

This problem note could give you the solution http://support.sas.com/kb/55/402.html

[CaseySmith · Accepted solution]

It appears the user's options file got into a bad format somehow.  Yes, that problem note should resolve, or you can have them rename or delete just their options file:

%appdata%\SAS\EnterpriseGuide\7.1\EGOptions.xml

(ex. C:\Users\<userid>\AppData\Roaming\SAS\EnterpriseGuide\7.1\EGOptions.xml)

Casey

[Zamman]

Chris, thanks for the quick response. You post corrected the issue. Thank you also Casey. My team will use this forum again.