Churn Prediction variables for post paid data

sarbarup · Posted 03-03-2016 01:54 AM

Hi All,

I have a data set of customers for a telco.I would like to build a churn model,predicting which customers are likely to churn in the next two months.Can any one give ideas/set of variables that I should be looking at.

Thanks a lot in advance

Regards,

Sarbarup

M_Maldonado · Posted 03-04-2016 09:46 AM

Hi Sarbarup,

From a competition I did not do too well at, these were the predictors:

account length
international plan
voice mail plan
number of voice mail messages
total day minutes used
day calls made
total day charge
total evening minutes
total evening calls
total evening charge
total night minutes
total night calls
total night charge
total international minutes used
total international calls made
total international charge
number customer service calls made

More info:

CrowdAnalytix - why customers churn?

https://www.crowdanalytix.com/contests/why-customer-churn/

Good luck!

-Miguel

Churn Prediction variables for post paid data

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