Churn Prediction variables for post paid data

[sarbarup]

Hi All,

I have a data set of customers for a telco.I would like to build a churn model,predicting which customers are likely to churn in the next two months.Can any one give ideas/set of variables that I should be looking at.

Thanks a lot in advance

Regards,

Sarbarup

[M_Maldonado]

Hi Sarbarup,

From a competition I did not do too well at, these were the predictors:

• account length
• international plan
• voice mail plan
• number of voice mail messages
• total day minutes used
• day calls made
• total day charge
• total evening minutes
• total evening calls
• total evening charge
• total night minutes
• total night calls
• total night charge
• total international minutes used
• total international calls made
• total international charge
• number customer service calls made

More info:

CrowdAnalytix - why customers churn?

https://www.crowdanalytix.com/contests/why-customer-churn/

Good luck!

-Miguel