Hi - this looks like a known issue on some versions of the software. There is a documented workaround that involves clearing user preferences in one of the services in use by the web application. If you contact technical support, they can supply the details you need to correct this issue.
Ron
The 2025 SAS Hackathon Kicks Off on June 11!
Watch the live Hackathon Kickoff to get all the essential information about the SAS Hackathon—including how to join, how to participate, and expert tips for success.
Need to connect to databases in SAS Viya? SAS’ David Ghan shows you two methods – via SAS/ACCESS LIBNAME and SAS Data Connector SASLIBS – in this video.