BookmarkSubscribeRSS Feed
🔒 This topic is solved and locked. Need further help from the community? Please sign in and ask a new question.
1 ACCEPTED SOLUTION

Accepted Solutions
RossH
SAS Employee

Hi @mcc - A potential cause for this behavior where the Designer and Definitions tabs are missing in CI Studio may be that the SID file was not updated in metadata when the SETINIT was most recently applied.

 

Steps for updating the SID file in metadata can be found in the Software License Renewal Instructions for SAS 9.4 for UNIX and for Windows within the 'Update the SID File in Metadata for Applicable SAS Solutions' section.

 

If the SID file was not updated in metadata when your SETINIT was most recently applied, updating the SID file in metadata may resolve this issue.

 

If the problem persists, please open a track with SAS Technical Support, and we will be happy to help you.

 

To open a track with SAS Technical Support, you can:

- Open a technical support track by e-mailing the problem description and attachments to support@sas.com. If you are creating a technical support track by e-mailing, please include the site number of the pertaining environment.

- Files that are too large to e-mail can be sent by FTP, using the instructions that are available at http://support.sas.com/kb/20/941.html.

- Alternatively, you can start a technical support track by using the web form at http://support.sas.com/ctx/supportform/createForm.

 

View solution in original post

4 REPLIES 4
BeverlyBrown
Community Manager

Hi @mcc, would you elaborate on what you're experiencing? This article on how to get fast, helpful answers in the community describes how to structure inquiries to that end. Thanks for being a part of the CI Community.

Learn from the Experts! Check out the huge catalog of free sessions in the Ask the Expert webinar series.
RossH
SAS Employee

Hi @mcc - A potential cause for this behavior where the Designer and Definitions tabs are missing in CI Studio may be that the SID file was not updated in metadata when the SETINIT was most recently applied.

 

Steps for updating the SID file in metadata can be found in the Software License Renewal Instructions for SAS 9.4 for UNIX and for Windows within the 'Update the SID File in Metadata for Applicable SAS Solutions' section.

 

If the SID file was not updated in metadata when your SETINIT was most recently applied, updating the SID file in metadata may resolve this issue.

 

If the problem persists, please open a track with SAS Technical Support, and we will be happy to help you.

 

To open a track with SAS Technical Support, you can:

- Open a technical support track by e-mailing the problem description and attachments to support@sas.com. If you are creating a technical support track by e-mailing, please include the site number of the pertaining environment.

- Files that are too large to e-mail can be sent by FTP, using the instructions that are available at http://support.sas.com/kb/20/941.html.

- Alternatively, you can start a technical support track by using the web form at http://support.sas.com/ctx/supportform/createForm.

 

mcc
Calcite | Level 5 mcc
Calcite | Level 5

Thanks for reply, good to know the steps to update sid file in metadata. In our case ci studio was recently installed in new env and business context was not defined yet. I was getting the message that workspaces that require business context will not be available.

After creating the business context the design and definition tabs showed up. Thanks again for advice!

RossH
SAS Employee

Hi @mcc - many thanks for letting us know what resolved this issue for you!

Review SAS CI360 now.png

 

Want to review SAS CI360? G2 is offering a gift card or charitable donation for each accepted review. Use this link to opt out of receiving anything of value for your review.

 

 

 

 

SAS Customer Intelligence 360

Get started with CI 360

Review CI 360 Release Notes

Open a Technical Support case

Suggest software enhancements

Listen to the Reimagine Marketing podcast

Assess your marketing efforts with a free tool

 

Training Resources

SAS Customer Intelligence Learning Subscription (login required)

Access free tutorials

Refer to documentation

Latest hot fixes

Compatibility notice re: SAS 9.4M8 (TS1M8) or later

 

 

How to improve email deliverability

SAS' Peter Ansbacher shows you how to use the dashboard in SAS Customer Intelligence 360 for better results.

Find more tutorials on the SAS Users YouTube channel.

Review SAS CI360 now.png

 

Want to review SAS CI360? G2 is offering a gift card or charitable donation for each accepted review. Use this link to opt out of receiving anything of value for your review.

 

 

 

 

SAS Customer Intelligence 360

Get started with CI 360

Review CI 360 Release Notes

Open a Technical Support case

Suggest software enhancements

Listen to the Reimagine Marketing podcast

Assess your marketing efforts with a free tool

 

Training Resources

SAS Customer Intelligence Learning Subscription (login required)

Access free tutorials

Refer to documentation

Latest hot fixes

Compatibility notice re: SAS 9.4M8 (TS1M8) or later

 

 

Discussion stats
  • 4 replies
  • 2658 views
  • 2 likes
  • 3 in conversation